Encore Environment

Privacy & Cookie Policy

Privacy & Cookie Policy

At Encore Environment Limited (referred to as ‘we’, ‘us’ or ‘our’), we respect your privacy and purposefully comply with all regulations which govern the use of personal data.

We are providing this information as part of our on-going efforts to ensure the best possible customer service and to ensure that you have all the necessary and required information regarding your privacy when using the Website.

It is important that you read this privacy notice you so that you are fully aware of how and why we collect, process and store any personal data when using our website.

Under the General Data Protection Regulations and the Data Protection Regulations 2018 we are a Data Controller and responsible for the processing and security of your personal data.

We shall not collect, process or store any personal data other than in accordance with this notice; however, we may provide additional privacy notice or fair processing notice on specific occasions when we process any personal data differently than is stated within this notice.

We pride ourselves on keeping up to date with advances in technology and legal developments; this can result in us making amendments to this Notice so please ensure that you review the Notice regularly to ensure that you are aware of our policies that are current at the time of your visit.

If you do not agree with anything within in this Notice you must not use the Website, by using the Website we can only assume that you accept and agree to this Notice.

If you have any questions about your personal data, this privacy notice or make any requests to exercise your legal rights, please contact us using the details at the end of this notice.

The data we may collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

Personal data may be provided by you, for example if you make an enquiry about any services we offer. We may also collect data (which may not be personal data) during your visit to our website.

Data can come in all sorts of forms and we categorise data as follows:

  • Contact Data – which includes your name, email address and telephone numbers;
  • Technical Data – which includes the type of device, browser type and version, time zone setting, geographical location of the server you use to access the internet (which is not your actual location), browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website;
  • Profile Data – which includes your preferences, feedback and survey responses;
  • Usage Data – which includes information about how you use our website, for example pages viewed, length of visit and referral source (how you found the website);
  • Marketing and Communications Data – which includes your preferences in receiving marketing from us or third parties and your communication preferences.

It is important that any personal data that you provide to us we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

How we use and collect data

Like most other websites, we use analytical software to gather and collect anonymous information Usage Data (from which you are not personally identifiable) whilst you browse our website.

This data is collected using cookies in accordance with our cookie policy

This information generates reports about the usage of the website which helps us maintain a website that is user friendly and compatible with popular equipment and software and identify errors to provide you with a trouble-free visit. This data may also be used to help to identify misuse of the website, keep the website secure and prevent fraud.

If you make an enquiry about us or our services using the enquiry form, you will need to provide us with your Contact Data in order that we can respond to your enquiry. We cannot respond if you do not provide us with your Contact Data.

You may receive marketing communications, newsletters or promotions from us if you have requested or permitted such communications; or provided us with your Contact Data when making an enquiry or purchased from us and you have not opted out of receiving marketing communications. You can ask us to stop sending you marketing communications at any time by using an unsubscribe link in the communication or by contacting us in any other way at any time.

You may permit or consent to us sharing your Contact Data with third party partners for the purposes of receiving marketing communications or special promotions.

We hate unsolicited marking and spam just as much as you do, will not sell, share or otherwise distribute your Personal Information unless:

  1. you expressly agree to your Personal Information being shared or distributed;
  2. we are required to do so by Law or order of a Court;
  3. it is necessary for the prevention of Fraud or other criminal activity;
  4. for the purposes of establishing, exercising or defending Our legal rights;
  5. we are required to by a purchaser in the event of Us selling Our business;

Disclosures of your personal data

We may use third parties or third-party software to process your data on our behalf, these are called sub-processors.

We require all sub-processors to respect the security of your personal data and to treat it in accordance with the law. We do not allow sub-processors to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

If any sub-processor is based outside of the European Economic Area then they are required, by either complying with requirements equal to those of UK and European laws or by committing to model contracts provided by the EU.

Data Security

We have put in place appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used, altered, disclosed or accessed in an unauthorised way, altered or disclosed.

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Information provided by you when making an enquiry will not be retained for longer than six months after communications have ended, unless you become a customer or you agree to receiving marketing communications; however in some circumstances we may retain data for up to six years if we are required to do so by law or for the purposes of enforcing or defending a legal right.

In some circumstances you can ask us to delete your data: see Request erasure below for further information.

Your Legal Rights

The law on data protection gives you certain rights in relation to the personal data we hold on you. These are:

  • The right to be informed. This means that we must tell you how we use your personal data, we do this in this notice;
  • The right of access. You have the right to access the personal data that we hold on you. To do so, you should make a subject access request in writing to the address at the bottom of this notice;
  • The right for any inaccuracies to be corrected. If any personal data that we hold about you is incomplete or inaccurate, you are able to require us to correct it;
  • The right to have information deleted. In certain circumstances you have the right to ask us to delete any personal data from our systems where you believe there is no lawful reason for us to continue processing it;
  • The right to restrict the processing of the personal data. If you believe the personal data, we hold is incorrect, we will stop the processing until we have ensured and verified that the personal data is correct;
  • The right to portability. You may ask us to transfer the personal data that we hold on you to a third party;
  • The right to object to the processing of any personal data. You have the right to object to the way we use your personal data where we are using it for our legitimate interests or with your consent;
  • The right to regulate any automated decision-making and profiling of personal data. You have a right not to be subject to automated decision making in way that adversely affects your legal rights.
  • The right to withdraw consent. Where you have provided consent to our use of your personal data, you also have the right to withdraw that consent at any time. Withdrawing your consent means that we will stop processing the personal data that you had previously given us consent to use. There will be no consequences for withdrawing your consent. However, in some cases, we may continue to use the Personal Information where so permitted by having another legal reason for doing so.

If you wish to exercise any of the rights explained above, please contact us.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Our contact details

Encore Environment (Company Number: 7752453)

Unit 1, Home Farm, Sywell, Northampton, NN6 0BQ

Name of Contact: Lianne Norfolk / Gavin Pilcher

Email address: lianne@encore-environment.com

Telephone number: 01604 496987

Privacy Notice

Your trust is important to us, this Notice sets out our commitments to safeguarding your privacy and informs you

  1. what Personal Data we collect;
  2. the purpose for which the personal data will be processed;
  3. how the personal data will be stored;
  4. who we share the Personal Data with;
  5. who we share your Personal Data with;
  6. your rights in respect of that Data;
  7. other relevant information in relation to the Personal Data.

Under the General Data Protection Regulations (GDPR) the Company is a Data Controller and is committed to safeguarding your personal data which is collected, processed, stored and deleted; and complying in every respect with the obligations and duties within GDPR.

We pride ourselves on keeping up to date with regard to advances in technology and legal developments which can result in us needing to change our privacy notice, if we make any changes to the privacy notice or the way how we collect or use your Personal Data we shall make the new notice available to you.

You will be asked to expressly agree to this Privacy Notice upon your first contact with us, if you do not agree with anything within this Privacy Notice, you must not continue with your communications.

Your Personal Data

‘Personal Data’ means any information in any format or medium, from which you can be personally identified.

If you engage in any communications with us or we provide services to you; then we will need to process your Personal Data.

The categories of Personal Data we may collect is

  1. Data Protection Regulations provide rules and guidance about how we must use and protect your Personal Data.
  2. We will not gather, collect, process or store any Personal Data except –
  3. With your consent;
  4. That is necessary for processing an enquiry;
  5. To take the necessary steps to enter into a contract with you;
  6. That is necessary for the performance and administration of a contract;
  7. For the recording of a financial transaction.
  8. For internal records that we are legally obliged to keep.
  9. To deal with complaints, disputes and legal actions.
  10. Where necessary to protect the vital interest of you or another person;
  11. To send commercial communications from us (including the availability of new Products, special offers and discounts, newsletters, notifications), where you request or consent to such communications.
  12. To send commercial communications from selected partners, associates or affiliates only where you expressly request or consent to such communications.

If you make an enquiry about any services, you are required to provide us with your name, company name, a telephone number and an email address.

This personal data is processed for a legitimate interest – in order that we can respond to your enquiry.

If your enquiry progresses towards entering into a contract then we may request additional information and obtain publicly accessible information to assist us to make a determination whether to contract or not, including financial information, bank details; information from Companies House or a credit reference agency.

This personal data is processed for

  1. Confirmation and evidence of identity.
  2. For the consideration of whether to enter into a contract.
  3. For the admiration and management of your communications.
  4. To maintain internal records for orders made and delivered.
  5. To identify or prevent fraud.


If we agree to provide Services to you, irrespective of the method used to agree Services will be provided then we will collect your name, address, telephone number, email address and where appropriate your bank details.

We will use your personal information

  1. For the administration and performance of the contract.
  2. Deliver of any communications in relation to the Services.
  3. For the recording of financial transactions.
  4. For internal records that we are legally obliged to keep.
  5. To deal with complaints, disputes and legal actions.
  6. To recover any amounts due to us.
  7. Where necessary to protect the vital interest of you or another person;
  8. To send commercial communications from us (including the availability of new Products or Services, special offers and discounts, newsletters, notifications), where you have requested, consented or not-opted out of receiving such communications.
  9. To send commercial communications from selected partners, associates or affiliates, but only where you expressly request or consent to such communications.

Processing payments

When making any payments to us, all payments are processed by a third party payment processing merchant and in full compliance with all recognised standards and security requirements.

The payment processing merchant will use full encryption to ensure your payment card information remains secure, this means that orders can only be accepted from web browsers that permit communication through Secure Socket Layer (SSL) technology, it is not possible to place an order via an unsecured connection. Most web browsers support SSL.

Where our payment processing merchant needs to retain your payment information, for example to make regular payments then they will only be used for the intended process. We do not retain or store any payment card details.

Sharing your Personal Data

We may use and share your Personal Data with our employees, officers, agents, consultants, suppliers, subcontractors or sub-processors insofar as reasonably necessary

  1. For dealing with an enquiry.
  2. When negotiating or entering into a contract.
  3. For performance of a contract.
  4. Management and administration of the Services.
  5. To the extent that we are required to do so by law.
  6. In connection with any legal proceedings or prospective legal proceedings.
  7. for the prevention of fraud or other criminal activity.
  8. With the purchaser (or prospective purchaser) of any business, asset or account which we are (or are contemplating) selling.
  9. You otherwise expressly permit or instruct us to do so.

Your rights

You have the right to know

  1. the identity and contact details of the Data Controller and Data Protection Officer (where applicable);
  2. To know the purpose and legal basis for processing your Personal Data, and where processing is based on the legitimate interests of the Data Controller, what those legitimate interest are;
  3. To know whether your Personal Data is transferred or processed beyond the EU and that appropriate safeguards are in place.
  4. The right to access your Personal Information.
  5. The right to erase Personal Information.
  6. The right to restrict processing.
  7. The right to portable data.
  8. The right to withdraw consent
  9. The right to complain.

The right of access

  1. You may require us to provide you with any Personal Information we hold about you.  To obtain a copy of any Personal Information we hold contact the Data Controller at Hunters Wholesale, Unit 4, Kelpatrick Road, Slough, Berkshire, SL1 6BW.
  2. This information will be provided free of charge except where a request is manifestly unfounded or excessive (for example it is a repetitive request, or where we need to process large amounts of data) in which case we shall make a charge for our reasonable administrative costs in dealing with the request or refuse to respond but we must provide a justifiable reason for refusing to respond.
  3. We shall provide the requested information within one month of receipt of the request, however where there is a substantial amount of information or it is difficult to collate, we may extend this timeframe by one month by providing you notice.
  4. As we take the issue of protecting your Personal Information seriously, we follow strict storage and disclosure procedures which mean that we may occasionally require proof of identity from you prior to disclosing such information.


The right to erase Personal Information

You have the right in certain circumstances to instruct us to erase your Personal Information where

  1. The Personal Information is no longer necessary in relation to the purpose for which it was originally collected/processed.
  2. You withdraw your consent.
  3. You object to the processing and there is no overriding legitimate interest for continuing the processing.
  4. The Personal Information was unlawfully processed or obtained.
  5. The Personal Information has to be erased in order to comply with a legal obligation.
  6. The Personal Information is processed in relation to the offer of information services to a child.

Where you have the right and you issue an instruction to erase your Personal Information, we shall use all reasonable efforts to

  1. Inform all third parties to whom we have disclosed your Personal Information of the requirement to erase your Personal Information which they hold;
  2. In the event that your Personal Information has been published online we shall endeavour to ensure that any links or references are also removed;

We may refuse to erase your Personal Information only

  1. to exercise the right of freedom of expression and information;
  2. to comply with a legal obligation or for the performance of a public interest task or exercise of official authority;
  3. for public health purposes in the public interest;
  4. archiving purposes in the public interest, scientific research historical research or statistical purposes; or
  5. the exercise or defence of legal claims.

The right to restrict processing

We shall, upon your request, restrict the processing of your Personal Information if the following circumstances arise

  1. Where you contest the accuracy of the Personal Information, we shall restrict the processing until we have verified the accuracy of the Personal Information.
  2. Where you have objected to the processing where it was necessary for the performance of a public interest task or purpose of legitimate interests, and we are considering whether our legitimate grounds override your grounds.

When processing is unlawful and you opposes erasure and you request restriction instead.

If we no longer need the Personal Information but you require the information to establish, exercise or defend a legal claim.

Where processing of your Personal Information is restricted, the information shall be stored but no further processing shall occur.

We shall inform any third party to whom we disclosed your Personal Information that the Information is restricted.

We shall inform you when and restricted period comes to an end.

The right to portable data

Any Personal Information where the lawful purpose for processing is consent or for the performance of a contract; which is stored by us electronically we shall hold that Personal Information in a portable format (readable in a format that will be commonly used on other computer systems) and we shall provide this information to you or directly to another organisation (where technically feasible) upon your request.

The right to complain

If you are not happy with the way we collect or store your personal Information you can make a complaint to the Information Commissioners Office at xxx, however we would appreciate you contacting us first to give us the opportunity to provide an explanation or put things right.

The right to withdraw consent

If you provide your consent to process your Personal Data in a particular way, you may withdraw your consent at any time by informing the Data Controller at the address at the bottom of this policy of clicking the link at the bottom of our webpages, however withdrawing your consent may affect our ability to process orders or purchases of goods.

Upon receipt of a notice withdrawing your consent to process your Personal Data we shall stop processing the Data except:

  • Where is it necessary for the performance of a contract.
  • Where there are compelling legitimate grounds for the processing, which override your interests, rights and freedoms; or
  • the processing is for the establishment, exercise or defence of legal claims; or
  • where the processing of the Personal Data is carried out under an obligation in law.

Automated Processing

We shall not use automated processing of your Personal Data to form or make decisions except where authorised or required by law (for example for the detection of fraud or tax evasion); or you have given your express consent. If we use automated processing you are entitled to request details of the automated process.

Data Security

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of Personal Data, including storing of data on a secure, password protected and firewall protected servers.

Data transfers outside the EU

We shall not generally transfer or process any personal data outside the boundaries of the E.U. In the event that any data is transferred outside of the E.U. we shall inform you of the countries where the data takes place and ensure that the county has sufficient security measures and guarantees in place to protect the security of your Personal Data.

Contact details

The Data controller
Encore Environment Limited
Unit 1
Home Farm
Northants NN6 0BQ

Cookie Policy


Use of Cookies

Like most websites, we use cookies. This policy informs you what cookies we use and what we use them for and should be read in conjunction with our Privacy Notice.

A cookie is a small text file placed in your computer or mobile device which stores information that our servers use and access.

A cookie does not give us access to your computer or data stored within it. We do not access information on cookies from other websites and they should not access ours.

We need your consent to place cookies in your computer or mobile device, except where the cookie is strictly necessary to provide a function like holding information you input to a form before sending the form to us.

By performing any of the following affirmative actions you are telling us that you are happy to accept our cookies

  • Clicking on the consent banner presented upon your arrival at our Website; or
  • Opening any Webpage (apart from this information page) after you have been presented with the banner asking for your consent.
  • It may be necessary to load some cookies immediately when you download a webpage and it may not be possible for you give your prior consent, however you can delete these cookies at any time or adjust the setting in your browser to reject these cookies.
  • Information on deleting or controlling cookies and adjusting the settings in your browser is available via the Help button on your browser and is widely available on the internet at websites like http://www.allaboutcookies.org/, but disabling all cookies would impair the usability, functionality and accessibility to certain areas or features within our and almost all other websites.

We use Cookies to:

  1. Simplify and speed up your navigation of the Website to give you a better experience – When you visit Our Website, your web browser makes a request to our server with information which allows the requested webpage to be delivered to your computer or mobile device. This information is saved in a cookie so if you visit another page in our Website the cookie eliminates the need for your web browser to send the information again.
  2. Provide functionality – without cookies certain webpages cannot function, for example an enquiry form or shopping cart would not be capable of remembering what had been entered by you prior to sending the information to us.
  3. Analyse the use of our website – We use a third party to generate statistics by recording the number of visits to a webpage, or clicks on a particular button and the type of equipment or software used.   All this information allows us to analyse use of the Website, improve the Website and ensure it is compatible with popular devices or software.

We use the following types of cookies

  1. Session cookies which are used whilst you navigate the Website and will be deleted from your computer when you close your browser.
  2. Persistent cookies remain on your computer until they expire or are deleted by you. They are used to store information to speed up the technical processes involved in downloading a webpage should you revisit the website.
  3. Analytic cookies, which record your actions whilst using the Website to generate statistics.
  4. Third party cookies – If advertisements are shown on the Website, they may use third party cookies to record the number of views or clicks and to inform the advertiser of the referral source.