What we do

Duty of Care & Compliance


Encore’s duty of care to its clients, their customers and the environment is paramount.

Whether it’s hazardous waste disposal or environmental waste management, we believe compliance is key. We ensure that Duty of Care for Waste Management is managed legally, to the Environmental Agency standard and aligned with the waste hierarchy.

Supply chain audits

For no extra charge, we conduct stringent compliance audits of our Tier 1 supply chain in addition to detailed checks for EA compliance to maintain high standards of conformity.

Our bespoke IT system stores supplier information and automatically informs us when such things as waste carrier licences and insurances are due to expire. These are annual but we keep abreast of legislation so the audit is continually improved and accurate.


Often we are asked by clients to report on the strip-out and demolition waste removed from a site. This not only ensures compliance for the whole project but keeps all waste data in one place for reporting purposes. Start to end compliance and reporting is a powerful tool for our clients, especially with those with multiple sites.

Full transparency

You’ll always know exactly where your waste has gone. We provide full transparency in a project from procurement through to end destination with the correct documentation included along the way. Encore have designated waste coordinators that check compliance on a daily basis, highlighting if any waste disposal regulations aren’t being met so they can be rectified.

We ensure our supply chain is compliant around such areas as FORS, CLOCS, ISO 9901, ISO 14001 and Safe Contractor.

How we do it

Compliance checks

We check all our suppliers’ Duty of Care documentation for compliance against the EA guidelines, ensuring they are legally compliant.

This includes:

  • Site Permits
  • Weighbridge Certificates
  • Carrier licences
  • Waste Transfer Notes
  • Insurances
  • Metal licences
  • Industry accreditations such as FORS
  • CLOCS and PAS402 where applicable
  • HSE requirements
Supplier audits

Encore has three levels of supplier criteria that require different levels of auditing:

  • Tier 1 - Preferred (on-site inspection)
  • Tier 2 - Approved (desktop audit)
  • Tier 3 - Third Tier (checking insurances licences etc for small jobs)

These criteria can be adapted for a client’s need (e.g. a client requires a site audit for a supplier who does not fall into the Preferred Supplier Status).

If a single project is over a given value, Encore Environment may decide to carry out a site-inspection audit.

What we check

We pay the waste supplier only when correct paperwork is received and the following checks have been confirmed.

  • Client SIC Codes
  • EWC Codes
  • How is the waste contained
  • Waste Hierarchy has been considered
  • Waste producer listed correctly
  • Suppliers details including Waste Carrier licence number
  • registration number address and time of waste transfer
  • Signatures for all parties

Why we do it

There are strict waste disposal regulations set out by the Environmental Agency regarding the safe disposal of waste – from the waste producer through to the waste carrier and end destination. Encore ensures that compliance is achieved across the entire supply chain for their clients. Transparency is key.

Construction and demolition waste are the biggest contributor to illegal waste disposal. The Environment Agency has described waste crime as the “new narcotics” and the Environmental Services Association has estimated it costs the English economy more than £600 million a year in losses to the waste industry and the taxpayer.

Fines depend on the turnover of the company (e.g .a company with turnover of more than £50 million could face fines ranging from £450,000 to £3 million).

If you as the contractor are found guilty of illegally disposing waste, both the directors and the company can be prosecuted and imprisoned. A director can face sentencing of up to one year, depending on the severity of the case, and up to five years if it goes to the High Court.

Between 2011 and 2017, the EA shut down more than 5,400 illegal waste sites. More than 850 new illegal waste sites were discovered by the EA in 2016-17, with an average of two shut down every day (https://www.gov.uk/government/news/new-steps-to-tackle-illegal-waste-and-fly-tipping-announced)

Encore’s team is experienced within the BREEAM and SKA. Our BREEAM assessors work actively with clients to maximise points for a much-improved environmental building. If you use our waste-management services on a BREEAM project, we’ll produce reports at no extra cost to help you to achieve full credits.

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