Intelligent client portal continues to enhance performance

24/7 access to client deliverables and data

Encore Environment’s intelligent online client portal provides clients with secure access to their projects, reports, data and regulatory information whenever they need it. The portal also serves as a quick and easy access point for all our latest resources, helping to manage any support queries, and ultimately providing clients with an improved customer experience.

Since its launch in 2019, it has proved invaluable for clients to access their data! Clients can see at a glance, the calculations of active sites, total waste tonnage, percentage tonnage diverted from landfill, carbon savings, carbon emissions reduced and more, on both a monthly and totalled scale.  These figures provide the client with real, up to date, data for sustainability and regulatory reporting which has become incredibly important for net zero and ESG targets.

Over the next few weeks, we are rolling out more enhancements to the portal which will include:

  • Automated reports linked to our internal waste broker software making the process a lot quicker
  • New bulk download options for all waste transfer notes, and site and stakeholder reports
  • Addition of BREEAM project information to be available on the portal

All of our documentation examples are continually under review to ensure they comply with the latest guidelines and requirements.

Rachel Rowley, Managing Director at Encore Environment said: “We view the client portal as a round-the-clock resource that helps us provide proactive support for our clients. We pride ourselves on our excellent customer relationships and expert technical support. It really enhances our customer service capabilities, providing ‘real time’ data to fit with different work schedules and from wherever they are in the world!”

The portal also acts as a portfolio of reports and audits for our clients, including waste management reports, waste transfer notes, Sites Waste Management Plan (SWMP), Pre-Construction Environmental Audits (PCEA), and Project DIVERT results. Importantly, it also holds all required information for BREEAM compliance including client trackers, evidencing letters, travel plans, and water and electricity readings.

The portal is linked to Encore Environments bespoke order processing platform, and the system is live, therefore alerts (with active version control) will go out to clients when a document, or certificate needs updating.

Encore Environment’s resource section is particularly useful, providing users with tender support, compliance information, rate card and reports. We also have all our latest news and case studies linked through to the portal, so our clients have the latest corporate information.

The Encore Environment client portal is accessible through a secure client login and all clients have access at no extra cost. If you are already a client of Encore Environment and would like to start using the client portal, please call Stacey on 01604 496987 or email: